Welcome to Berley Fishing Shop’s FAQ section. Here we’ve compiled answers to the most common questions about our products, shipping, payments and more. Can’t find what you’re looking for? Our crew is always ready to help at [email protected].

About Our Products

What types of fishing gear do you specialise in?
We specialise in premium fishing tackle including:
  • Crankbaits and soft lures for freshwater and saltwater fishing
  • Fly fishing equipment and fly tying materials
  • Specialised accessories to enhance your lures
  • Exciters – our range of high-performance attractants
Our British angling heritage informs every product we select, ensuring quality gear that performs across continents.
Do you offer region-specific fishing advice with orders?
Absolutely! Every order includes:
  • Season-specific fishing tips for your region
  • Gear care instructions to maintain your gear
  • An exclusive voucher for your next adventure
We want you to get the most out of your Berley gear wherever you’re fishing.

Ordering & Payments

What payment methods do you accept?
We accept all major payment cards:
  • Visa
  • MasterCard
  • JCB
We also accept PayPal for secure checkout. All transactions are processed through encrypted channels for your security.
How quickly will my order be processed?
Our Wolverhampton-based team processes all orders within 1-2 business days. Processing times may be slightly longer during peak fishing seasons or promotional periods.
Pro Tip: For time-sensitive orders, select standard shipping at checkout and mention your trip date in the notes – we’ll do everything possible to get you water-ready!

Shipping & Delivery

What shipping options are available?
We offer two reliable shipping methods:
  1. Expedited Standard Shipping (£12.95 flat rate)
    • Carriers: DHL or FedEx
    • Delivery: 10-15 business days after dispatch
    • Trackable service with signature-on-delivery
    Ideal when you need gear for upcoming trips.
  2. Economy Free Shipping (Orders over £50)
    • Carrier: EMS
    • Delivery: 15-25 business days after dispatch
    • Includes basic tracking and insurance
    Perfect for seasonal stock-ups or when planning ahead.
Do you ship worldwide?
Yes! We proudly ship across continents to most destinations. Currently, we’re unable to ship to some remote Asian locations due to logistical constraints. If you’re unsure about delivery to your location, please contact us before ordering.
How is my order packaged?
Every shipment leaves our workshop with:
  • Protective packaging to prevent lure damage
  • Customs documentation pre-completed
  • Email notifications at every stage of your delivery
We treat every order as if we were packing it for our own fishing adventures.

Returns & Exchanges

What is your return policy?
Confident anglers make better catches. If any item doesn’t meet your expectations:
  • Return it within 15 days of delivery
  • Receive a full refund or exchange
  • Custom fly-tying materials are excluded from returns
Please contact us at [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item sent or defective product). We recommend using a trackable shipping method for returns.

Customer Service

How can I contact Berley Fishing Shop?
Our crew is standing by to help: While we don’t offer phone support, we typically respond to emails within 24 hours – faster than a rainbow trout takes the fly!
Remember: At Berley Fishing Shop, we understand that great angling opportunities don’t stop at borders – and neither should your access to premium gear. Wherever your fishing adventures take you, we’re here to keep your tackle box battle-ready.