At Berley Fishing Shop, we’re as committed to getting your fishing gear to you as you are to landing that trophy catch. Our shipping and returns policies are designed with the angler in mind – straightforward, reliable, and with plenty of flexibility where it counts.

Shipping Information

We ship worldwide (excluding some remote areas and parts of Asia) using trusted carriers to ensure your fishing tackle arrives in perfect condition.

Order Processing & Delivery Times

  • Order Processing: 1-2 business days
  • Standard Shipping:
    • Carrier: DHL or FedEx
    • Delivery Time: 10-15 business days after dispatch
    • Cost: £12.95
  • Free Shipping:
    • Available on orders over £50
    • Carrier: EMS
    • Delivery Time: 15-25 business days after dispatch

All orders are carefully packed by our team of fishing enthusiasts who understand how important your gear is to you. We check every lure and item before it leaves our shop to ensure it meets our high standards.

Returns & Exchanges Policy

We stand behind our premium fishing tackle just as you stand by your favourite fishing spot. While we carefully select every lure, crankbait, and accessory in our collection, we understand that sometimes you might need to return or exchange an item.

Key Points of Our Returns Policy

  • Return Window: 15 days from receipt of order
  • Eligible Items: Must be unused, in original packaging with tags attached, and accompanied by proof of purchase
  • Non-Returnable Items: Fly tying materials and opened soft lures (for hygiene and safety reasons)
  • Return Shipping: Customer’s responsibility unless the return is due to our error

How to Return an Item

Returning an item is as easy as casting a line:

  1. Contact Us: Email us at [email protected] with your return request (see template below)
  2. Wait for Approval: We’ll respond within 24 hours (faster than a trout takes a fly!) with return instructions
  3. Package Your Item: Securely pack the item in its original packaging
  4. Ship It Back: Send the package to our address (see below)

Return Shipping Address

We recommend using a trackable shipping service to return your items to:

Berley Fishing Shop Returns
60 Raglan St
Wolverhampton, GB WV5O 7JF

Refund Process

Once we receive and inspect your return:

  • We’ll notify you that we’ve received your returned item
  • We’ll inspect the item and notify you of the approval or rejection of your refund
  • If approved, your refund will be processed to your original payment method within 5-7 business days

Note: Shipping costs are non-refundable, and you’ll be responsible for paying return shipping costs unless the return is due to our error.

Exchange Process

If you need a different size or product:

  1. Follow the same return process above
  2. Clearly indicate in your email that you’d like an exchange and specify the replacement item
  3. We’ll process the exchange once we receive your return
  4. You’ll be responsible for any price difference and additional shipping costs

Return Request Email Template

Subject: Return Request for Order #[Your Order Number]

Dear Berley Fishing Shop Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details:

  • Item Name: [Product Name]
  • Reason for Return: [Reason – e.g., wrong size, defective item, etc.]
  • Preferred Resolution: [Refund/Exchange for [Product Name]]

Please advise on the next steps. I’ve reviewed the return policy and confirm the item meets all return conditions.

Best regards,
[Your Full Name]
[Your Contact Information]

Damaged or Defective Items

If you receive a damaged or defective item (though we check every lure before shipping), contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund and cover all shipping costs.

Payment Methods

We accept the following payment methods for your convenience:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Questions?

If you have any questions about our shipping or returns policy, don’t hesitate to contact our friendly team at [email protected]. We’re always happy to help fellow anglers!